Refund & Cancellation Policy

Please read the following thoroughly:

1. Inform Us:
Please contact us within 48 hours of delivery with your order number, product details, and clear pictures/videos of the product. Our team will review your request and confirm whether the return is eligible.

2. Return the Product
Once your return is approved, please send the product back to us within 5 days of approval. The product must be unused, unworn, undamaged, and in its original packaging along with the original label.

Return shipping charges will be borne by the customer unless the product received is damaged, defective, or incorrect.

3. Refund
Once we receive the returned product and complete our quality check, the eligible refund will be processed within 5-7 working days.

Refunds for eligible prepaid orders will be made to the customer wallet and that will be deducted from your next purchase.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery and share clear photographs/videos of the product and packaging.

After verification, we will arrange a replacement or refund, as applicable.

Cancellation

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

For prepaid orders cancelled before shipping, the eligible refund will be processed to the original payment method.

For any return or cancellation request, please contact us at support@ordella.co.in with your order number.