Terms & Conditions

Welcome to Ordella. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Ordella

Ordella is an online jewelry store offering everyday jewelry and accessories. Throughout these Terms & Conditions, “Ordella”, “we”, “us”, and “our” refer to Ordella.

2. Use of Our Website

  • By using our website, you agree to:
  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to misuse, disrupt, or gain unauthorized access to our website or services.

Not copy, reproduce, or use our website content, images, product descriptions, or branding without our written permission.

3. Products & Product Images

We make every effort to display our jewelry as accurately as possible. However, colors may appear slightly different depending on your device or screen settings.

Product images are for representation purposes, and minor variations in appearance may occur.

We reserve the right to modify product details, availability, specifications, or pricing at any time without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change prices at any time. Any applicable shipping charges or other fees will be displayed during checkout.

In the unlikely event of an incorrect price being displayed due to a technical or human error, Ordella reserves the right to cancel the affected order and provide a refund for any amount already paid.

5. Orders & Order Acceptance

Placing an order on our website does not automatically guarantee acceptance of the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect or incomplete customer information.
  • Other circumstances that may require us to cancel the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to our refund policy.

6. Payments

We accept the payment methods displayed at checkout.

If you have already paid for your order online through the Ordella website, please do not make any additional payment to the delivery agent at the time of delivery.

For Cash on Delivery (COD) orders, payment must be made according to the payment instructions provided at checkout or by the delivery partner.

7. Jewelry Care

Jewelry should be handled and stored with care. Exposure to water, perfumes, cosmetics, sweat, chemicals, or other substances may affect the appearance or longevity of jewelry.

Ordella is not responsible for damage caused by improper use, storage, or care of the product.

8. Intellectual Property

All content available on the Ordella website, including but not limited to:

  • Product photographs

  • Images

  • Logos

  • Brand names

  • Text

  • Graphics

  • Product descriptions

  • Website design

is owned by or licensed to Ordella and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics tools, or other service providers.

We are not responsible for interruptions, errors, or issues caused by third-party services that are outside our reasonable control.

10. Limitation of Liability

To the extent permitted by applicable law, Ordella shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be excluded under applicable law.

11. Changes to These Terms

Ordella reserves the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page, and your continued use of our website after such changes constitutes acceptance of the updated Terms & Conditions.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of the courts in India.

13. Use of Customer Information

We collect customer information such as your name, phone number, email address, and delivery address primarily to process, pack, ship, and deliver your orders.

Your delivery and contact information will not be used for unrelated purposes or sold or shared for third-party marketing purposes.

We may share the information necessary to fulfil your order with trusted service providers such as payment processors and delivery partners solely for purposes related to processing and delivering your order, or where required by law.

We take reasonable steps to protect your personal information and use it only as necessary to provide our services and fulfil your orders.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@ordella.co.in

Ordella