At Ordella, we carefully pack every order to ensure your jewelry reaches you safely and beautifully.

Order Processing

All orders are processed within [1–2 business days] after your order is confirmed.

Once your order has been shipped, you will receive a confirmation email with your tracking details, wherever applicable.

Delivery Time

Orders are generally delivered within [3–7 business days] from the date of dispatch.

Delivery timelines may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

• Free shipping on all the orders.
• If you have already paid for your order online through the Ordella website, please do not make any additional payment to the delivery agent at the time of delivery.

Order Tracking

Once your order is dispatched, you can track it using the tracking link/details shared with you.

If you have not received your tracking details or your order appears to be delayed, please contact us at [support email] with your order number.

Delayed or Lost Orders

While we work with trusted delivery partners, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us and we will do our best to assist you.

Incorrect Address

Please make sure your shipping address and contact details are correct before placing your order.

Ordella will not be responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

Damaged Package

If your package arrives damaged or appears to have been tampered with, please contact us within [48 hours] of delivery with photographs or a video of the package and the jewelry received. We will review the issue and assist you accordingly.

Contact Us

For any questions regarding shipping or your order, please contact us at:

Email: [support@ordella.co.in]

Ordella